Custom Curriculum
Systematic courses on pharma e-commerce, content operations and GEO, built from a capability assessment and matched to real gaps rather than generic templates.
Consulting & Training
Team Training & Coaching
Managed and coach-led dual models Customized + 1-on-1 coaching
Overview
When the external team leaves, does the capability stay inside? Nine Health combines customized curricula with one-on-one coaching to break methodology down into your team daily actions, so growth does not depend on any single service provider.
Get a Growth Plan · 18126259547
Consulting & Training Service line
20+ yrs Pharma marketing
100+ Brands served
8 Health categories
Five·Three Proprietary method
01 Challenges We Solve
Challenges We Solve
The friction points that quietly cap growth in this area.
01
Execution without judgment
The team handles basic listing and customer service, but not the assortment logic and media judgment behind them.
02
Training does not stick
Generic courses are forgotten quickly, with no hands-on work tied to your own category and data.
03
Dependence on outsiders
Store metrics fall as soon as agency operations stop, because capability was never internalized.
04
Slow bench development
Without a structured growth path, operations leads learn by trial and error and experience is hard to replicate.
02 Core Capabilities
Team Training & Coaching's strengths
What we actually do — and what each piece delivers.
One-on-one Coaching
Senior advisors coach hands-on, breaking the Five-Look Three-Set methodology into weekly executable actions and correcting each one.
SOP Delivery
Codify standard procedures for selection, listing, media and customer service so operations no longer depend on individual experience.
Dual Model
Switch or combine managed support and coach-led support by growth stage - results first, capability later.
Talent Pipeline
Design role capability models and progression paths with a mentoring mechanism to grow replicable operations leads.
03 Our Methodology
The Five Looks · Three Decisions
The Five Looks · Three Decisions framework behind every engagement.
Five Looks
Where we start every diagnosis
1
Market
Category size, policy and channel shifts
2
Competition
Rivals’ plays, pricing and positioning
3
User
Patient / consumer decision journeys
4
Self
Brand equity and org capability
5
Trend
Tech, compliance and growth dividends
Three Decisions
What we lock before execution
1
Strategy
Growth goals and resource boundaries
2
Plays
Channel · content · private-domain mix
3
Pace
Milestones and review cadence
04 How We Work
From diagnosis to growth
A closed loop from diagnosis to compounding growth.
1
Assess
Diagnose the gap between current team capability and business goals, then set the order of priorities.
2
Design
Build a custom curriculum and coaching path from your category and channel data.
3
Coach
Run weekly reviews and course corrections, landing methodology on concrete operating actions.
4
Verify
Accept stage results against both business metrics and capability metrics.
5
Embed
Deliver the operations SOP manual and talent-pipeline recommendations, completing the capability handover.
05 Proof, Not Promises
Proof, Not Promises
Reference figures drawn from real engagements.
1-on-1 Coaching support
3-6 months Capability cycle
20+ Years in pharma
2 Engagement models
06 When You Need This
When You Need This
Typical situations where this module is the right first move.
An in-house e-commerce team has just formed and needs to build selection, media and content capability quickly.
An agency contract is ending and you want capability internalized before the handover.
The team executes well but lacks methodology, so decisions rely on instinct and results swing widely.
You need operations leads who can mentor others, reducing dependence on any single person.
07 What You Get
What You Get
Concrete, hand-over artifacts — not just advice.
Team capability assessment
Custom training package
Weekly coaching review log
Operations SOP manual
Talent pipeline recommendations
Stage acceptance report
FAQ
Frequently Asked Questions
Managed or coaching - which should we pick?
Start with managed support for fast results, then shift to coaching as the team matures. The two models can also run in parallel - one line protects performance, the other builds capability.
Is the training tailored to our category?
Yes. Both the curriculum and the coaching are built on your actual category and channel data, including live store diagnosis and assignment review. We do not use generic courseware.
How long is a coaching cycle?
A capability leap typically takes three to six months, advanced by stage goals. After that it can be renewed against new business objectives.
Can the team run independently afterwards?
The endpoint of coaching is SOP and mentoring mechanisms in place. We verify through stage acceptance that key actions are performed independently by your team, then step back from daily involvement.
Ready to start?
Talk to our team — we will map your growth path before you commit to anything.