Onboarding & Visual
Official onboarding across Tmall, JD, Alibaba Health, Douyin, Meituan and Pinduoduo, plus brand visual systems and detail-page standards that satisfy both platform rules and compliance requirements.
Full-chain E-commerce
E-commerce Operations
End-to-end operations across six platforms Six major platforms covered
Overview
Qualifications are in place and the supply chain is stable, yet the store never quite takes off - the reality most pharmaceutical and health brands meet when they move into e-commerce. Nine Health starts with a full diagnosis using the Five-Look Three-Set methodology, then runs full-chain operations across six major platforms to break the growth goal into daily executable actions.
Get a Growth Plan · 18126259547
Full-chain E-commerce Service line
20+ yrs Pharma marketing
100+ Brands served
8 Health categories
Five·Three Proprietary method
01 Challenges We Solve
Challenges We Solve
The friction points that quietly cap growth in this area.
01
Open store, flat sales
The store is live but traffic and conversion stall, and return on spend is hard to account for.
02
Rules keep moving
Medical-category compliance and platform rules change frequently, combining violation risk with last-place elimination pressure.
03
Capability gap
Few operators understand both pharma and e-commerce, so strong products never get a professional selling story.
04
Campaigns by instinct
Promotion cadence and media spend lack data backing, producing a peak in season and silence off season.
02 Core Capabilities
E-commerce Operations's strengths
What we actually do — and what each piece delivers.
Merchandising
Plan the assortment and price bands, optimize titles, hero images and detail pages to capture search and recommendation traffic and shorten the conversion path.
Campaigns & Media
Plan peak-season and always-on campaigns on platform cadence, paired with paid media and creator seeding, turning reach into accountable sales.
Service & Experience
Build pre-sales and after-sales SOPs with review management, carry repurchase and membership programs, and convert one-time traffic into long-term customers.
Review & Iterate
Run monthly reviews on one unified metric taxonomy and output the next playbook and media cadence, so growth is trackable and repeatable.
03 Our Methodology
The Five Looks · Three Decisions
The Five Looks · Three Decisions framework behind every engagement.
Five Looks
Where we start every diagnosis
1
Market
Category size, policy and channel shifts
2
Competition
Rivals’ plays, pricing and positioning
3
User
Patient / consumer decision journeys
4
Self
Brand equity and org capability
5
Trend
Tech, compliance and growth dividends
Three Decisions
What we lock before execution
1
Strategy
Growth goals and resource boundaries
2
Plays
Channel · content · private-domain mix
3
Pace
Milestones and review cadence
04 How We Work
From diagnosis to growth
A closed loop from diagnosis to compounding growth.
1
Diagnose
Map the category landscape, competitors and current stores with Five-Look Three-Set, and set the growth baseline.
2
Onboard
Complete platform entry and qualification materials, and upgrade the brand visual system and detail-page expression.
3
Operate
Run the full chain of merchandising, campaigns, media and customer service on a weekly action list.
4
Review
Review traffic, conversion and return on spend on one dashboard, then output the next-stage adjustment plan.
5
Replicate
Codify proven selection and media SOPs, then replicate them across adjacent categories and new platforms.
05 Proof, Not Promises
Proof, Not Promises
Reference figures drawn from real engagements.
6 Major platforms
100+ Brands served
20+ Years in pharma
8 Health categories
06 When You Need This
When You Need This
Typical situations where this module is the right first move.
You have just obtained e-commerce qualifications and lack an operations team, needing one partner to take the store from zero to steady sell-through.
You already run stores but growth has stalled, and you need an external diagnosis of the real bottleneck in traffic, conversion or media.
A new product is launching across several platforms at once, and you want unified visuals, price bands and selling messages.
A peak season is approaching and you need an executable promotion cadence and media plan rather than last-minute improvisation.
07 What You Get
What You Get
Concrete, hand-over artifacts — not just advice.
Monthly store operations report
Brand visual and detail-page standards
Campaign plan and execution deck
Paid media and creator seeding plan
Service and membership SOP
Store diagnosis and opportunity list
FAQ
Frequently Asked Questions
Which platforms are covered?
Tmall, JD, Alibaba Health, Douyin, Meituan and Pinduoduo. They can be combined flexibly around category and channel strategy, so you do not need to open all at once - prove one core platform first, then replicate.
Is the engagement model flexible?
Both fully managed and semi-managed models are available. You keep assortment and pricing decisions while the Nine Health team runs execution. Once your team matures, the model can shift to coach-led support.
How is medical-category compliance controlled?
Every detail page, hero image and promotional script is reviewed against advertising law and platform medical-category rules, passing a compliance checklist before launch to avoid absolute claims and overstated efficacy.
How is operational data secured?
Store accounts use tiered authorization and dashboards are isolated. All operating data stays visible and exportable to you, with a complete handover of accounts and materials at the end of the engagement.
Ready to start?
Talk to our team — we will map your growth path before you commit to anything.